Returns & Refund Policy

At SoftexpressShop, customer satisfaction is our top priority. This policy explains your rights and our responsibilities regarding returns, refunds, and exchanges for digital products.

Eligibility for Refund

You are eligible to request a refund or exchange within 30 days of purchase under the following conditions:

Digital Products: The Excel file or license key has not been used or activated, OR you received a non-working or invalid file/key.

Exchanges

We replace defective or invalid Excel files or license keys at no cost. If a replacement is not possible, a full refund will be issued.

How to Request a Refund or Exchange

To initiate a request, please contact us using the following methods:

Digital Products: Email us at contact@softexpressshop.com
Phone: +1 (289) 666-1987

Refund Processing Time

Once approved, refunds are processed using your original payment method:

Credit/Debit Cards: Up to 7 business days
PayPal: Typically within minutes

Important Notes

Used or activated license keys/files are non-refundable.
Once a license key is activated, the sale is final.

Our Guarantee

We provide a 100% activation guarantee on all Excel files and digital products. If your file or key does not work and our support cannot resolve the issue, you will receive a full refund or replacement.

Contact Us

SoftexpressShop – QURANIC PATHWAY LLC
1001 South Main St, Suite 500
Kalispell, MT 59901, USA

Email: contact@softexpressshop.com
Phone: +1 (289) 666-1987

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